At 1A Acclaim Ltd, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information in relation to our cleaning and restoration services.
1. Information We Collect
We only collect the information necessary to provide our services and manage your account. This includes:
* Identity & Contact Data: Name, service address, email address, and phone numbers.
* Transaction Data: Details about payments from you and services you have purchased.
* Technical Service Data: Details regarding your specific flooring types, previous treatments used, and site-specific requirements.
2. How We Use Your Information
We use your data for the following legal reasons:
* Contractual Necessity: To provide quotes and perform the cleaning services you request.
* Legal Obligation: To maintain financial records for tax and accounting purposes.
* Legitimate Interests: To maintain a technical service history so we can provide consistent care for your floors over several years.
3. Data Retention (How long we keep it)
We follow a strict retention schedule to ensure we do not hold data longer than necessary:
* Invoices and Financial Records: We retain these for 6 years plus the current financial year to comply with HMRC requirements.
* Service History & Quotes: We retain your contact details and job history for 8 years from your last interaction. As floor restoration is a long-cycle service, this allows us to provide technical continuity, refer to previously used chemicals/sealants, and offer historical pricing should you return to us.
* Marketing Data: We hold this until you opt-out or “unsubscribe.”
4. Marketing Communications
We may occasionally contact you with maintenance reminders (e.g., “It’s been 12 months since your last clean”) or special offers.
* Existing Customers: We may contact you based on our “legitimate interests” regarding similar services you have used before.
* New Inquiries: We will only send marketing if you have opted-in to receive it.
* Opt-out: You can stop receiving marketing at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
5. Sharing Your Data
We do not sell or rent your data to third parties. We only share information with:
* Tax Authorities (HMRC): Only when legally required.
* Service Providers: Secure providers such as our accounting software or banking services.
6. Your Rights
Under UK data protection law, you have the following rights:
* Access: You can request a copy of the data we hold about you.
* Correction: You can ask us to update inaccurate information.
* Erasure: You can ask us to delete your data (except where we have a legal obligation to keep it for tax purposes).
* Object: You can object to us using your data for marketing or “legitimate interests.”
7. Contact Us
For any questions regarding your data, please contact:
Justin Barnes, info@1aacclaim.co.uk, 6 Blackthorn Avenue, Billingshurst, West Sussex, RH14 9GW. Company Reg No: 12450893
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office ([http://www.ico.org.uk).]www.ico.org.uk).

This policy was last reviewed and updated on 12/02/2026. The next scheduled review is 12/02/2027.